Frequently Asked Question
Public Holidays & Extreme Weather
-We do not offer delivery on public holidays. When Typhoon Signal #8 or the Black Rain signal is hoisted, customers will be contacted to re-schedule delivery time.
-My Wine Man Ltd has the right to charge storage fees for storing the wine if:
-A customer fails to collect order within 7 days of the selected collection date.
-Wine is non-deliverable within two weeks of purchase due to customer's failure to notify My Wine Man
of change of address or My Wine Man is otherwise unable to contact customer.
-Wines staff members are available on Monday to Saturday 9:30am-6:00pm. Outside working hours please email [email protected] ,We will get back to you as soon as we can.
-It is the responsibility of the customer to notify My Wine Man Ltd immediately of any change to their delivery address.
-We do not deliver the goods to the building with no lift available.
-We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
-We would only accept Bank Transfer/ Cheque/ Cash on delivery, if customer need to use Credit Card please visit our store.
-For the order amount >$8000 would only accept Bank transfer and our staff will contact you to arrange the delivery date once we have confirmed the payment received.
-Cross checking funds received via bank transfer takes time so please email us the payment reference number, the invoice number and the amount paid. If no advice is sent to us your order may be delayed.
-In the event that any of the bottles in your case are broken, please notify My Wine Man within 7 days and we’ll credit the money into your account within 20 days.
-It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
-Refund is only available when valid original receipt is provided.